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# Service Scripting and Authenticity: Insights for the Hospitality Industry
- URL: https://hospitality.pro/service-scripting-and-authenticity-insights-for-the-hospitality-industry-2/
- Published: 2012-10-17T19:44:00.000Z
- Updated: 2012-10-17T19:44:00.000Z
- Author: H L
- Tags: Hospitality Industry News, News, The International Hotel School, #wordpress, #Import 2026-04-16 12:15

By:?Liana Victorino Ph.D., Alexander Bolinger Ph.D., and?Rohit Verma Ph.D.;?Cornell School of Hotel Administration;?17 Oct 2012 Customers in hotels and restaurants can quickly discern when an employee is following a service script. The customer?s…

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